People Operations Manager

Location: San Francisco, CA

Department: People

Type: Full Time

Min. Experience: Experienced

What is Thanx?

Thanx helps merchants identify, engage, and retain their best customers with next-generation customer happiness tools. Our daily mission is to say “Thanx” to our customers and help them say “Thanx” to theirs.

At its core, Thanx is a revolutionary approach to customer loyalty. Our mobile-focused consumer experience eliminates painful printouts, loyalty cards, and check-ins for consumers — instead, consumers just pay as usual with any credit or debit card. Our core business is in helping merchants develop closer relationships with their best customers through data-driven marketing. As a Software-as-a-Service offering, Thanx requires no point-of-sale integration. Merchants can launch customized retention marketing programs in just minutes instead of months and at a fraction of the cost of existing solutions today. Over $15B in loyalty rewards were given out last year — and yet over 80% of brick-and-mortar businesses do not have these tools in place. Thanx brings a measurable and data-driven approach to a massive market that is waiting to be revolutionized.

Who are we?

We are passionate. We are loyal. We are innovative. We are a rapidly growing team backed by some of the best venture capitalists in the country. We literally say "Thanx" to each other in team meetings every week (as corny as it may be). Our CEO is a former Bain and Company consultant (and Stanford MBA) who specializes in customer satisfaction and customer retention, having worked closely with national technology and retail companies. We work together near City Hall and you can often find us in Hayes Valley for lunch and Happy Hour.

Your impact here can be as big as you want it to be. Thanx is a young company and we expect every early employee to be a massive contributor, to have a whole lot of fun, to create things that have never existed before, and to be a friend to their co-workers. We offer top-end of market compensation with meaningful equity opportunities, full healthcare benefits, flexible hours, open vacation policy, and routine performance reviews.

Who Are You?

You are a hands on people person who has experience with what it is like to be part of a fast growing, high performing organization. You are willing to roll up your sleeves up and do what it takes to help create a culture that can attract, retain, and develop the best talent for our business.  This is not your first rodeo. You have experienced the responsibilities that can fall to the People org in a fast growing company, but may not yet have had a chance to run your own show. Now is your chance! You are organized and detail oriented and understand the importance of building scalable processes at an early stage to lay the right foundation for growth.  You have a curious mind and fundamentally believe technology is a force for good.  You think work should be rewarding and fun and are willing to take action to make it so.

Responsibilities

The People Operations Manager will own the People function as our only dedicated People resource and report to the COO. You will be responsible for overseeing  all dimensions of People with a strong emphasis on supporting the recruiting and onboarding processes as we double in size in the next year.

  • Develop and manage all People operations: systems, processes and programs; e.g. onboarding, coaching for effective 1:1’s, employee feedback process, benefits, compensation, recruiting, immigration, training, and everything else in between
  • Lead the process for identifying, recruiting and evaluating new hires
  • Partner with employees to support a daily work experience that makes them feel energized and empowered to make an impact, from nourishment to career development
  • Develop and implement a feedback process that connects employees individual performance to the priorities of the business, our values, and core competencies
  • Act as a trusted and knowledgeable resource to guide employees through their growth and development

Requirements

  • BA/BS degree with at least 5 years of experience in HR
  • Direct experience managing the talent processes in a growing company
  • Previous experience working in a start up environment required, technology company preferred
  • Strong value driven employee service orientation
  • Knowledge of current labor laws, as well as recent changes and trends in employment practices
  • Ability to navigate difficult conversations and be a trusted and discreet partner
  • An understanding of the daily practices that affect and define culture
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