Senior Product Manager

Location: San Francisco, CA

Department: Product

Type: Full Time

Min. Experience: Manager/Supervisor

Product Manager

Thanx helps merchants identify, engage, and retain their best customers with next-generation customer happiness tools. Our daily mission is to say “Thanx” to our customers and help them say “Thanx” to theirs.

At its core, Thanx is a revolutionary approach to customer loyalty. Our mobile-focused consumer experience eliminates painful printouts, loyalty cards, and check-ins for consumers — instead, consumers just pay as usual with any credit or debit card. Our core business is in helping merchants develop closer relationships with their best customers through data-driven marketing. As a Software-as-a-Service offering, Thanx requires no point-of-sale integration. Merchants can launch customized retention marketing programs in just minutes instead of months and at a fraction of the cost of existing solutions today. Over $15B in loyalty rewards were given out last year — and yet over 80% of brick-and-mortar businesses do not have these tools in place. Thanx brings a measurable and data-driven approach to a massive market that is waiting to be revolutionized.

Who are we?

We are passionate. We are loyal. We are innovative. We are a rapidly growing team backed by some of the best venture capitalists in the country. We literally say "Thanx" to each other in team meetings every week (as corny as it may be). Our CEO is a former Bain and Company consultant (and Stanford MBA) who specializes in customer satisfaction and customer retention, having worked closely with national technology and retail companies. We make our work home near City Hall and you can often find us in Hayes Valley for lunch and Happy Hour.

Your impact here can be as big as you want it to be. Thanx is a young company and we expect every early employee to be a massive contributor, to have a whole lot of fun, to create things that have never existed before, and to be a friend to their co-workers. We offer top-end of market compensation with meaningful equity opportunities, full healthcare benefits, flexible hours, open vacation policy, and routine performance reviews.

Who are you?

You'll report directly into our Head of Product and take on the ongoing responsibility of designing product specifications ahead of each sprint, handing those specifications off to our design team and working closely with them to complete the spec before kicking off the projects with our engineering team. You'll be responsible for managing each project through development, through QA and acceptance testing and deployment.

Expect to do a fair amount of analysis, to talk to customers, to create multivariate tests to validate hunches, to author requirements based on those conversations and that analysis and work closely with our design team to prepare projects for development. This is end-to-end product management from insight through implementation, release, and post-release analysis.

You'll work on a wide range of projects: Thanx has mobile experiences for consumers, automated marketing tools, dashboards, and reports for merchants. Our core loyalty infrastructure integrates directly with Visa, Mastercard, and Amex and requires ongoing iteration to improve. You'll be crushing it if you can come in and dive deep into the technology and our customers' needs and come out with novel solutions that have high impact.

Responsibilities

  • Work with our Head of Product to come up with a forward-looking product strategy. Build, drive and manage a product roadmap against that strategy. Your principal responsibility is ensuring that every sprint the product team has clarity on the tasks on the sprint and their priority.
  • Conduct thorough research with customers to learn and determine what to build depending on their needs. Gather input from functional leaders within the company and customers to help formulate near term and long term product requirements.
  • Create preliminary design concepts along with the design team and work with engineering to implement and iterate.
  • Prioritize projects within engineering, track product development, and develop product launch plans.
  • Analyze data produced by the product to understand consumer and merchant behavior to formulate hypotheses for validation.
  • Own product launches from QA, release planning, customer communication and internal educational materials for marketing/sales.

Requirements

  • 6+ years of experience working with software engineering teams with at least 4 years of hands-on product management or product design experience.
  • You have a demonstrated ability to gather user requirements from a number of sources, both internal and external, and build a compelling product vision. You'll be expected to partner with customers, design, engineering, and go-to-market teams to define a product solutions that move the needle.
  • You have a solid understanding of basic statistical concepts with experience balancing quantitative and qualitative insights to solve problems and make decisions.
  • You have a strong track record of project delivery for large, cross-functional, projects.
  • You have experience in building features for business customers, ranging from enterprise-level and small-business customers to internal operational teams.
  • You have a deep understanding and empathy for users.
  • You have launched multiple successful products and features, preferably on multiple platforms (iOS, Android, desktop, and web).
  • Excellent written and oral communication skills are a must.
  • You have demonstrated the ability to lead teams and work cross-functionally in a highly collaborative environment.
  • You have a technical background or experience designing and building highly technical products. You'll need to be comfortable working with senior engineers to make technical decisions.
  • You have managed multiple projects simultaneously and meet aggressive deadlines.

Nice-to-haves

  • Prior programming Coding experience and/or the ability to talk effectively about programming concepts with expert engineers.
  • Experience building web and mobile products.
  • Experience building core data products; automated, algorithmic products, machine learning products, etc.
  • Experience using Jira to plan and monitor Sprints.
  • Experience as a scrum manager and helping development teams hit timelines.
  • Experience in creating and documenting product management processes.
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